Most of our people arrive at Centrecom Ltd new to the Contact Centre business. So don’t panic if it’s a new sector for you!
We don’t assume you have all the skills, though we do look for people with natural ease in communicating. Our job is to help you build up the know-how and professionalism to serve our clients. Most of our agents require language ability to native fluency in the language markets they are to serve.
After a set of interviews, you’ll have an extensive period of classroom-based training: some 40-45 hours training primarily on the various products – generally airline and travel products - and internationally-used systems. These sessions also include intensive training on the rules and procedures of the various clients.
This is followed by some 16-32 hours of ‘soft-skills’ training to ensure you develop the easy-going and confident manner required to handle customer services for our clients, many of whom offer complex products and demand considerable professionalism and skill in the delivery of their customer service.
Your first weeks handling calls as an agent will be under a ‘buddy’ system of supervision so we can help you gain confidence. As your career progresses, we provide leadership and managerial training should you wish to take on a more executive or managerial role. There’s really no limit to your goals at Centrecom.
For current vacancies click here.