The airline business is a web of global interactions which generate myriad permutations of ticketing structures, pricing models and accounting computations. Dealing with the accounting impact of, for instance, stopovers, interlining and refunds requires professional systems and highly-trained personnel.
At BPO Services Ltd, we come equipped with both, but at a fraction of the cost of having these skills and services in house.
Now, as an entity under the World Aviation Group, we have developed our competencies to offer not only revenue accounting to airlines but also services to other business sectors. We retain a focus on the air transport and travel industries but have the expertise to extend back-office accounting and administrative services to a host of other sectors.
Aviation, Travel & Tourism
We have extensive knowledge of the airline sector having evolved from Malta’s flag carrier, Air Malta. We maintain integrity and hold information in the utmost confidence in serving our customers, whatever their sector.
Other Sectors
Our team also serves customers in other industries given the advantages of outsourcing in Malta. We offer a cost-effective base from which to deliver back-office services to a variety of clients in a variety of sectors.
BPO Services - Back Office & Financal Services:
| Sales, Exchanges & Refunds |
- Sales data capture
- Exchanges manual intervention and processing.
- Automatic Sales reports & Statistics
- Automated loading of BSP files, ASRs and GDS files.
- Comprehensive accounting at coupon Level
- Full ticket enquiry facility
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| Uplifts |
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Importation and loading of Flight manifests
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Process of uplifted coupons
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Automatic Proration & Manual proration
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Revenue Recognition
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Reporting of Flown Data
- Reconciliation of Revenue Accounts
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| Interline Billing |
- Inward & Outward Billing
- Invoice capture and processing
- Analysis of Rejections and prompt solution
- SPA fares & Agreements capture
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| Consulting & Training Services |
- Specific Training Programmes
- Tailor Made Training Modules
- Consulting Services on RA Processes and Operations
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