Professional Services
World Aviation Group possesses the right skills and expertise to provide the following professional services:
- Customer Service Strategy Definition
- Assessment and Business Case Justification
- Process Mapping and Integration
- Establishing Quality Standards and Service Levels
- Assessing Customer Touch Points and Resource Requirements
We provide all the assistance needed to help our clients determine which services they require. This is done by carrying out a full assessment of the organisation's business model and operational structure.
Training
We also provides specific Training Courses mainly focused on Managerial themes as well as tailor-made seminars revolving on distinct lines of business. More specifically the training courses we provide are the following:
- Human Resources: Performance Management & Career Development
- Sales and Marketing: Planning Marketing Initiatives, Establish Brand Awareness & Key Account Management
- Information Technology: ICT Security Policies & Strengthening Business Continuity
- Operational Management: Towards Efficient Operational Performance & Adopting Six Sigma Principles within the Business Environment
Client Portfolio
Our clients include:
- Afriqiyah Airways - Training of Revenue Accounting modules
- Baboo - Training of Contact Centre Management serivces
- Etihad Airways - Review of their Customer Touch Points
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