The World Aviation Group has this week started to provide contact centre services through its CENTRECOM business unit to AFRIQIYAH Airways, the airline with the mission to connect the African continent with the rest of the World.
Afriqiyah operates an extensive network out of its hub in Tripoli with a fleet of Airbus A320 and A33 aircraft. They connect Libya with various destinations in Europe, Africa and the Middle East.
Mr. Rammah Ettir CEO of Afriqiyah Airways flew purposely to Malta to attend the launch of the services by the Maltese Company to the Libyan carrier. "We feel that we have the right partners to give us more strength in delivering comprehensive customer services in our foreign markets" commented Mr. Ettir.
The World Aviation Group is a public-private partnership with a multi-lingual contact centre and a comprehensive back office operation which together are integrated into a service centre. This is in addition to airline representation services focused on marketing and sales activities.
Afriqiyah's services will be provided in English, Italian and French and will cover Belgium, France, the UK, Italy and South Africa.
"We pride ourselves in providing our clients with the best possible solutions bringing together the latest technology and people's skills. Like in all projects Afriqiyah customers will benefit from the high level of services that we provide" concluded Mr. Dominic Attard, the CEO of World Aviation Group.
For more information, kindly contact our Sales and Marketing Manager, Nadia Pace on nadia.pace@worldaviationgroup.eu , 2364 4098.