Ours is a people business through and through. At Centrecom Ltd, our team is the focal point of your customer services and acts, de facto, as your personnel. We provide cost-effective resources for your day-to-day customer care as well as the competence for you to develop marketing and sales initiatives.
Since we are the voice and face of your organisation, we take our relationship with our clients seriously. We therefore invest continually in staff training on IT systems, your products and in soft skills to ensure a win-win situation for your customers and your business.
Multi-Lingual and growing
The team is made up of a diversity of nationalities who together offer English, Maltese, Italian, German, French, Dutch and Flemish. We are in the process of expanding our language competencies and are recruiting native speakers of Arabic, Spanish, Turkish and Russian.
The right atmosphere to do business
The diversity of nationalities and the medium size of our operations ensure we offer a friendly, convivial and dynamic working environment to our staff. The atmosphere ‘on the floor’ is key to engendering the right attitude and fostering the right aptitudes among our staff.
It’s performance that counts
Centrecom has an enviable track record and impressive performance metrics. We handle a minimum of 95 per cent of all calls offered, with 85 per cent being answered within 30 seconds.
Teamwork makes us tick
Teamwork is the lifeblood of Centrecom. We operate both a flat and structured way of working. This gives everyone a chance to have a voice and have their contribution recognised. It also enables us to monitor quality, standards and output.
Training is paramount
We ensure all personnel are supported along the way, from initial training through to furthering their careers with us. Our investment in our people has given us an enviable track record of staff retention.